If you want to stop using a paid Walls.io plan, the cancellation steps depend on how you purchased it. This article explains how to cancel a self-service subscription and how to cancel a direct contract paid by invoice.
How & where to cancel my self-service subscription?
The Walls.io subscriptions are charged monthly or yearly, as an automatically renewed subscription. Since we don't force you into long-term commitments, you can cancel your self-service subscription anytime within the active period.
🔎 Please note: for policy reasons, our team cannot cancel self-service subscriptions on your behalf. You need to complete the cancellation from your own account while the subscription is still active.
How to cancel your self-service Walls.io subscription
Log in to your Walls.io account.
Open Dashboard > Manage Account.
3. Go to Your Subscription or open this subscription page.
4. Click "Cancel my subscription" and follow the confirmation steps.
Alternatively, you can click on the subscription link you'll find in each of our payment confirmation:
I'm not using self-service!
How & where can I cancel my direct contract (invoice + wire transfer)?
Yearly paid direct contracts have to be canceled manually within the cancellation period stated in your contract. Get in contact with office@walls.io to start the process.
In case you have further questions, don't hesitate to contact the support team via chat or support@walls.io!