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How to connect your Instagram account to Walls.io?

A guide on how to connect Facebook to Instagram and set up your source on Walls.io

Written by Lorenzo Goldoni
Updated over 2 weeks ago

Mandatory Requirements:

To start using Instagram content on your social wall, you'll need:

  • An Instagram Business account (NOT personal and NOT creator account)…

  • … that is connected to a Facebook page

  • Full access control of the Facebook page connected to the Instagram Business account

🔎 Those are strict requirements by Instagram that we can't work around!

Please note that you will be redirected to Facebook while connecting your Instagram account since Instagram and Facebook are owned by the same company and are accessed through the same API (Application Programming Interface).

How to verify if your Instagram account is a Business account?

  1. Open the Instagram app on a smartphone logged in with the account in question

  2. Navigate to your profile

  3. Click the hamburger menu at the top right

  4. Click “Settings and privacy” or “Settings”

  5. Then click “Account type and tools” or “Creator tools and controls” or “Business and ad tools”. If you can’t find those options, click “Preferences” and scroll down to the bottom. Depending on your account type, you’ll see different items.

  6. Finally, click “Switch account type”:
    If you see options “Switch to Personal Account” and “Switch to Creator Account” - it is a Business account!

    If you see options “Switch to Professional Account” or “Switch to Business Account” - it is NOT a Business account!

🔎 It is not possible to check if your Instagram account is a Business profile from a desktop!

How to connect an Instagram Business account to a Facebook page?

  1. Make sure you're logged into the Facebook page you want to connect to an Instagram Business account. You can see that in the top right corner:

  2. Click on the Profile picture of your Facebook page. Then click on "Settings & privacy":

    Next, click on "Settings":

  3. Click on "Linked accounts" on the left sidebar:


    Afterwards, click "Instagram" (or open this page: https://www.facebook.com/settings?tab=linked_instagram) and connect your Instagram account:
    ​

  4. Click "Connect":

You will see a green checkmark if you managed to successfully connect your Instagram account:

🔎 Make sure to confirm the email address, which is connected to the Instagram business account, and to the Facebook page that is linked to the Instagram business account.

What to do if I cannot connect my Facebook page to an Instagram Business account?

1. Make sure you have full access control of the Facebook page.


❗️Only Facebook users who have gotten full control of the Facebook page or page's owner are able to connect to an Instagram Business account. You can see People with Facebook access here: https://www.facebook.com/settings?tab=profile_access

Settings > New Pages Experience > Page Access

You can identify if the person has full control of the Facebook page if (s)he has access to:

  • Page deletion

  • Permissions,

  • Content,

  • Messages

  • Community activity

  • Ads

  • Insights

🔎 If you cannot see People with Facebook access here: https://www.facebook.com/settings?tab=profile_access, you do NOT have full access control of the Facebook page.


2. Make sure that your Facebook page has no quality issues. You can see this here: https://www.facebook.com/settings/?tab=pages&setting_id=profile_status after logging into your Facebook page:

Settings > New Pages Experience > Page Quality

If there are any complaints about your content, you will see them on that page and you will NOT be able to set the connection to Walls.io.

3. Make sure that there are no issues on the Dashboard of your Facebook page. You can access it the following way: go to your Facebook page (i.e. https://www.facebook.com/wallsiosupport/) and click on "Professional dashboard":

Then, you'll see an overview page of your Dashboard. It looks like this one if there are no issues:

If your Instagram account is not properly connected to the Facebook page, you will see it on this page.
​


​Don't forget to check the permissions on Facebook:

🔎 Make sure you have granted Walls.io full access rights on the Facebook Business Integrations page. Don't worry: we cannot and will never publish to your page or account.

1. Log into your Facebook account (not the business page) and go to the "Business integrations" page: https://www.facebook.com/settings?tab=business_tools. Then, click "view and edit" on the Walls.io integration.
​

2. Make sure you have granted us full access rights to Walls.io for all relevant Facebook Pages and Instagram accounts (that you want to connect):
​

3. Afterwards, please try to reconnect your Instagram account(s): https://walls.io/me#connections or https://app.walls.io/dashboard
​
​✅ If it works - Great, the Instagram account is now connected.


❌ If this has NOT helped, please follow these steps:

1. Navigate to https://www.facebook.com/settings?tab=business_tools and remove Walls.io completely from your authorized business tools
​

2. Go to https://app.walls.io/dashboard and reconnect to Instagram and Facebook

3. When the Facebook authentication dialog appears, click on "Continue as your FB name" and in the next step, please, select the Instagram account you want to add:
​

5. Make sure to grant full access rights to walls.io:

6. The next step is to press "Continue as [your username]" and voilà - it should be connected!


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In case you have further questions, don't hesitate to contact the support team via chat or support@walls.io!


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