Supported Instagram sources:
Supported post types:
The new Instagram Graph API
Following the Instagram Graph API changes, Walls.io customers are only able to add Instagram sources by connecting an Instagram Business account and using the new Instagram business source option Walls.io offers.
If you've set up Instagram sources for your wall in the past, you will need to migrate them to the new Instagram Business source. The old Instagram API has been turned off on December 11, 2018.
How to add Instagram sources to your social wall
If you want to add a new connection to Walls.io and you don't have any existing Instagram Legacy sources to migrate, follow the following steps:
Get an Instagram Business account and connect it to Walls.io
Here are the necessary steps to go through (only required once for each Instagram account) to facilitate integration of your Instagram Business account with Walls.io:
1. Switch to an Instagram Business account
If you already have a personal Instagram account, you can easily switch it to a business account. Here’s a quick tutorial to help you with that.
TIP: If you’re working in a team and have multiple Facebook pages and Instagram accounts, we suggest that you use the Facebook Business Manager to manage roles and linked Instagram accounts. There are plenty of other benefits for using the Facebook Business Manager .
2. Connect your Instagram Business account to your Facebook page
The new API requires that you connect your Instagram Business account to a Facebook business page. This process is offered to you automatically while converting your account to an “Instagram for Business” account.
If for some reason this connection is not in place, you can set/change the link through the Instagram App as described in this Facebook help article.
Please note: An “Instagram for Business” account can only be connected to a single Facebook page and, vice versa, each Facebook page can only be connected to a single “Instagram for Business” account.
Go to Walls.io and connect your Instagram Business Profile
Log in to the Walls.io app, go to Settings > Sources, click the “Pick a social network” drop-down, and select Instagram Business.
Add your Instagram Business profile URL and click the Connect button.
Once your Instagram business account is connected to Walls.io, you will see a confirmation message at the bottom left.
Add Instagram Business sources to your social wall
Once your account is connected to Walls.io, you can start (re)adding your sources. You can add two types of Instagram sources to your social wall: profiles and hashtags.
Adding Instagram hashtag sources
After you connected your Instagram Business account to Walls.io as explained above, you can add hashtag sources to your social wall. To do that go to Settings > Sources, click the “Pick a social network” drop-down, scroll all the way down and select Instagram Business. Click on the Hashtag tab and insert the hashtag that you want to collect posts for and click ADD.
It’s not possible to create a source for a brand new hashtag
The Instagram Graph API only allows Walls.io to fetch posts for hashtags that have been used on Instagram before. An easy way around this is to simply publish a dummy post on Instagram using the hashtag and then try adding it to your social wall. If you add a hashtag that doesn’t yet exist on Instagram, you will get the following error message:
Instagram only allows a maximum of 30 hashtags to be queried per week per Business account
We can only fetch a maximum of 30 unique hashtags on behalf of any Instagram Business account within a rolling 7-day period. A hashtag will count against this limit as soon as it is queried.
Please be aware: when adding a new hashtag source for Instagram, we can only fetch posts not older than 24 hours. Once the source is added, we can of course collect (& keep) all future posts, so this limitation is only relevant when starting with a new hashtag/wall.
IMPORTANT: It is not possible for us to change this limit since these are technical limitations of the platforms' APIs (programming interfaces for tools like ours).
Adding your Instagram profile source
After you connected your Instagram Business account to Walls.io, you can add your profile as a source to your social wall. To do that, go to Settings > Sources, click the “Pick a social network” drop-down, scroll all the way down and select Instagram Business. Click on the Profile tab and insert the URL of an Instagram Business profile you own and click ADD.
You can only add multiple social sources per platform in the paid accounts. Compare the features lists for our pricing tiers and upgrade your Walls.io account.
In case you have further questions, don't hesitate to contact the support team via the chat or email@example.com!